MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
xxBURT0Nxx
Apr 6, 11:16 AM
I am shocked that anyone finds this as a positive.
So you all want a drop from 1.86/2.13 to 1.4GHz CPUs in your 13" MBA? That is a 30% drop.
Then you want another drop of approaching 50% in graphics performance? Remember these IGPs clock in much lower than the STD voltage SB used in 13" MBP.
I find this completely backwards from Apple's current position on both CPU and graphics, and I don't think anyone would end up with a faster or better 13" MBA than the current generation. Apple would certainly have to bring back the backlit keyboard and introduce Thunderbolt to sucker anyone into buying such inferior junk! I would recommend people buy the current generation on clearance rather than lose performance everywhere like this. If this is the chip Apple uses in the 13" MBA, prepare for a big drop in capabilities!
I am still in shock anyone finds this a positive? Have you all read the clock speed? The facts about the chip and IGP in ultra low voltage variants?
clock speed is not everything... a 1.4ghz sb processor will kill anything you are doing with a 2.4ghz c2d. There are many other factors in a processor than just clock speed so i wouldn't be worried. There is no doubt that the sb will be a much faster processor than the ancient c2d.
Also, I would say 50% less graphics is a bit of a stretch. Haven't personally ran any benchmarks but was reading a thread the other day and in the benchmarks and graphics they were showing that the 320m averages about 5-10 extra fps over the 3000.
here is a thread you can look at and compare for yourself.
http://forums.macrumors.com/showthread.php?t=1103257
Sure the integrated graphics are going to be slightly worse, but at least you will have a nice new processor. Can't always have your cake and eat it too, especially in an ultraportable.
When the mba was refreshed everyone was complaining about the outdated processor, now rumors of a processor upgrade and people bitch about the integrated graphics. Guess you can't please everyone but jesus, sometimes it just seems like people find anything they can to complain about.
Here's a simple solution for all of you, if you want the "slightly" better graphics go buy a macbook air right now, it's not like apple has stopped selling them. If you'd rather have a sandy bridge processor, wait it out. Seems simple but i guess that's just me?!?!?!:eek:
So you all want a drop from 1.86/2.13 to 1.4GHz CPUs in your 13" MBA? That is a 30% drop.
Then you want another drop of approaching 50% in graphics performance? Remember these IGPs clock in much lower than the STD voltage SB used in 13" MBP.
I find this completely backwards from Apple's current position on both CPU and graphics, and I don't think anyone would end up with a faster or better 13" MBA than the current generation. Apple would certainly have to bring back the backlit keyboard and introduce Thunderbolt to sucker anyone into buying such inferior junk! I would recommend people buy the current generation on clearance rather than lose performance everywhere like this. If this is the chip Apple uses in the 13" MBA, prepare for a big drop in capabilities!
I am still in shock anyone finds this a positive? Have you all read the clock speed? The facts about the chip and IGP in ultra low voltage variants?
clock speed is not everything... a 1.4ghz sb processor will kill anything you are doing with a 2.4ghz c2d. There are many other factors in a processor than just clock speed so i wouldn't be worried. There is no doubt that the sb will be a much faster processor than the ancient c2d.
Also, I would say 50% less graphics is a bit of a stretch. Haven't personally ran any benchmarks but was reading a thread the other day and in the benchmarks and graphics they were showing that the 320m averages about 5-10 extra fps over the 3000.
here is a thread you can look at and compare for yourself.
http://forums.macrumors.com/showthread.php?t=1103257
Sure the integrated graphics are going to be slightly worse, but at least you will have a nice new processor. Can't always have your cake and eat it too, especially in an ultraportable.
When the mba was refreshed everyone was complaining about the outdated processor, now rumors of a processor upgrade and people bitch about the integrated graphics. Guess you can't please everyone but jesus, sometimes it just seems like people find anything they can to complain about.
Here's a simple solution for all of you, if you want the "slightly" better graphics go buy a macbook air right now, it's not like apple has stopped selling them. If you'd rather have a sandy bridge processor, wait it out. Seems simple but i guess that's just me?!?!?!:eek:
adamfilip
Aug 27, 08:53 AM
You're screwing up, intel. We don't want 300 trillion transistors on a 1 nm die. We want longer battery life. Idiots.
I think you are missing the point
just cause a processor has 300 quadrillion transistors doesnt mean it will consume a huge amount of power.
if they released a memron that ran at 200mhz but lasted 24 hrs. would you buy it.. eventho it would be painfully slow?
its hard to balance Performance demands and power consumption
I think you are missing the point
just cause a processor has 300 quadrillion transistors doesnt mean it will consume a huge amount of power.
if they released a memron that ran at 200mhz but lasted 24 hrs. would you buy it.. eventho it would be painfully slow?
its hard to balance Performance demands and power consumption
[G5]Hydra
Jul 15, 04:23 PM
Early Blu-Ray burners can't read or write CDs, and are slow at DVDs. Maybe we'll see a Blu-Ray burner and a high-speed DVD�R(W)/CD-R(W).
Exactly right. Apple seems cozy with Pioneer, they did debut the original Superdrive in a PowerMac remember, and Pioneer's BDR-101A Blu-ray burner can't read or write CDs. Dual opticals would have nothing to do with Apple wanting to make people copy discs or doing anything made simple with two opticals. Pioneer debuted the BDR-101A (http://www.pcworld.com/reviews/article/0,aid,125581,00.asp) a few months ago at $1000 retail and if Apple gets a nice discount to use them they would need to go with an additional drive to be able to do CD's.
-Jerry C.
Exactly right. Apple seems cozy with Pioneer, they did debut the original Superdrive in a PowerMac remember, and Pioneer's BDR-101A Blu-ray burner can't read or write CDs. Dual opticals would have nothing to do with Apple wanting to make people copy discs or doing anything made simple with two opticals. Pioneer debuted the BDR-101A (http://www.pcworld.com/reviews/article/0,aid,125581,00.asp) a few months ago at $1000 retail and if Apple gets a nice discount to use them they would need to go with an additional drive to be able to do CD's.
-Jerry C.
Warbrain
Aug 25, 02:54 PM
I suspect a large amount of the issues are stemming from the problems with the Intel Macs and people are probably calling more about these problems. I could be wrong.
But yesterday did suck. That site went down in an instant. But then again, the Apple recall got a whole lot more news coverage than the Dell recall.
But yesterday did suck. That site went down in an instant. But then again, the Apple recall got a whole lot more news coverage than the Dell recall.
JAT
Apr 19, 04:31 PM
honestly i don't understand Company Obsession.
Its fine to love gadgets, regardless of company, but to be blindly following a multinational corporation whose only motivation is $$$ for its shareholders, its kinda retarded.
EVERYONE. BE A GADGET FAN. DON'T OBSESS OVER A COMPANY.
Obsession can be positive or negative. Loving or hating a company is irrational.
Its fine to love gadgets, regardless of company, but to be blindly following a multinational corporation whose only motivation is $$$ for its shareholders, its kinda retarded.
EVERYONE. BE A GADGET FAN. DON'T OBSESS OVER A COMPANY.
Obsession can be positive or negative. Loving or hating a company is irrational.
Foxglove9
Jul 14, 02:52 PM
If those specs are real then I'm glad I didn't hold out for the Mac Pro and bought a used G5 a few months ago. Dual optical drive slots are nice but for me not necessary.
QCassidy352
Jul 20, 03:53 PM
I hate to burst everyone's bubble, but Kentsfield will not be appearing in any of the Pro machines for some time.
Apple will be using them exclusively in the Xserves, at for the most part of 2007. This will finally give Apple another way to distinguish their server line from their pro line.
What? Apple*differentiates the XServes by having them 1U thick and rackmountable. One buys a rackmount server not because it's faster but because it's smaller and fits in a rack.
yeah, what he said. Apple does not have to distinguish powermacs from servers with processor speeds. People (businesses) who need servers are not going to buy powermacs to do the job even if they are a little bit faster or cheaper; they are going to buy real rack-mounted servers.
Apple will be using them exclusively in the Xserves, at for the most part of 2007. This will finally give Apple another way to distinguish their server line from their pro line.
What? Apple*differentiates the XServes by having them 1U thick and rackmountable. One buys a rackmount server not because it's faster but because it's smaller and fits in a rack.
yeah, what he said. Apple does not have to distinguish powermacs from servers with processor speeds. People (businesses) who need servers are not going to buy powermacs to do the job even if they are a little bit faster or cheaper; they are going to buy real rack-mounted servers.
samcraig
Apr 27, 08:39 AM
if any of you are concerned about being tracked - why on earth would you buy any product that has a GPS in it (all computers cash info) and why on earth would you buy a cell phone - the towers know almost exactly when (which apple doesn't know) and where you are? The reaction to this news is stupid.
Your type of apathy in the long term will do more harm than good.
There is a big difference between voluntarily and involuntarily giving out personal information and that's what was at stake here.
Apple admitted error - it's ok - you can admit it might not have been in the best interest of consumers too. Apple won't come and take your iPhone away.
Your type of apathy in the long term will do more harm than good.
There is a big difference between voluntarily and involuntarily giving out personal information and that's what was at stake here.
Apple admitted error - it's ok - you can admit it might not have been in the best interest of consumers too. Apple won't come and take your iPhone away.
bradc
Jul 27, 11:19 AM
"...Core 2 Duo chips need less electricity, drawing just 65 watts compared to the Pentium 4�s 95 watts and Pentium D�s 130 watts"
Good Lord - does anybody know what the G5 is? I'd imagine that the elaborate cooling system in the current G5 towers probably won't be needed it it's running anything like the D's...
Don't ask! Hahahaha, the G5's run hot, I'd hate to know how much they're sucking but with a 600W power supply...it's a lot;)
Good Lord - does anybody know what the G5 is? I'd imagine that the elaborate cooling system in the current G5 towers probably won't be needed it it's running anything like the D's...
Don't ask! Hahahaha, the G5's run hot, I'd hate to know how much they're sucking but with a 600W power supply...it's a lot;)
QCassidy352
Aug 15, 01:12 PM
oh WOW. Considering that a single 1.67 G4 beats a dual 2.0 core duo in photoshop when the core duo has to use rosetta, the fact that the xeon is nearly even is amazing. That thing is going to be amazing when CS3 comes out! :eek:
emotion
Aug 11, 10:09 AM
My t610 is on it's last legs. Please let this be true.
tekmoe
Aug 26, 04:34 PM
hoping for a 13" mbp but it's doubtful...
decimortis
Apr 6, 10:38 AM
I loves me my 11.6 ultimate and it hasn't let me down yet in the power department for my work with CS5, but of course, updated more faster, more shiny MBA's are always welcome. Can't say I'll upgrade but nice to see them progressing.
D.
D.
Multimedia
Jul 24, 05:54 PM
So you don't expect the Mac Pro at WWDC?? Or only a dual core version using Conroe?
I agree single Woodcrest doesn't make sense. So we have two options for Quad core - Dual Woodcrest and single Kentsfield. Of course 2xWodcrest is going to be more expensive but I wonder by how much more. I am guessing $400. But, if you do that, you have the same motherboard across the Mac Pro (and possibly shared with XServe as well) and for that $400 you also get FB-DIMM and higher RAM ceiling. Also, the same platform can be used with Clovertown to scale to 8 core workstation early Q1'07. If Kentsfield is used then 4 core is the end of the line.
So I don't expect Mac Pro to exclusively use Conroe/Kentsfield. Either two different boards - Conroe/Kentsfield on the low end and Woodcrest/Clovertown on the high end. Or Woodcrest/Clovertown across the board. Given the reasons above, I expect it will be the latter.
Conroe deserves to be in the Apple lineup. I expect it will be in the upgraded (perhaps a larger i.e. 23") iMac. Apple may also release another desktop to fill the gap between the Mini and the Pro. That option has been discussed here as well.Not really. Yorkfield is the 8 core follow on to Kentsfield in the Conroe class motherboard. Should be shipping by next Spring.Next Spring??? Can you please point me to the source of that information.
I don't believe Intel can go to 8 core chip before going to a true 4 core instead of 2 dual cores on the MCM. That may have to wait till the process moves to 45nm and they have the Common System Interface worked out i.e. towards the end of 2007. This is all an educated guess on my part ... nothing concrete.It's in the roadmap listed to follow Kentsfield (http://en.wikipedia.org/wiki/Intel_Core_Microarchitecture).
"Yorkfield, eight-core MCM, 45 nm, 12 MiB L2, successor to Kentsfield"
Since Kentsfield is due Fall I IMAGINED Yorkfield would be ready to roll by Spring 2007. Maybe later? OK maybe later. I have no idea. Just feeling optimistic about Intel's accelerated rollout luck lately.
Well at the very least we will have pairs of Tigertons providing 8 cores by Spring 2007 as a stop-gap on a Woodcrest motherboard. Won't we?
My point wasn't so much exactly when Yorkfield will arrive as much as it was that Kentsfield is not THE END of increasingly more cores on the Conroe front as you had stated as fact.
Anyone else having confusion with all these -field, -town and -ton processor name suffixes? Aparently even the moderators here are. They have mispelled Clovertown in the original news story and post as well as on this forum's web page titles.
I agree single Woodcrest doesn't make sense. So we have two options for Quad core - Dual Woodcrest and single Kentsfield. Of course 2xWodcrest is going to be more expensive but I wonder by how much more. I am guessing $400. But, if you do that, you have the same motherboard across the Mac Pro (and possibly shared with XServe as well) and for that $400 you also get FB-DIMM and higher RAM ceiling. Also, the same platform can be used with Clovertown to scale to 8 core workstation early Q1'07. If Kentsfield is used then 4 core is the end of the line.
So I don't expect Mac Pro to exclusively use Conroe/Kentsfield. Either two different boards - Conroe/Kentsfield on the low end and Woodcrest/Clovertown on the high end. Or Woodcrest/Clovertown across the board. Given the reasons above, I expect it will be the latter.
Conroe deserves to be in the Apple lineup. I expect it will be in the upgraded (perhaps a larger i.e. 23") iMac. Apple may also release another desktop to fill the gap between the Mini and the Pro. That option has been discussed here as well.Not really. Yorkfield is the 8 core follow on to Kentsfield in the Conroe class motherboard. Should be shipping by next Spring.Next Spring??? Can you please point me to the source of that information.
I don't believe Intel can go to 8 core chip before going to a true 4 core instead of 2 dual cores on the MCM. That may have to wait till the process moves to 45nm and they have the Common System Interface worked out i.e. towards the end of 2007. This is all an educated guess on my part ... nothing concrete.It's in the roadmap listed to follow Kentsfield (http://en.wikipedia.org/wiki/Intel_Core_Microarchitecture).
"Yorkfield, eight-core MCM, 45 nm, 12 MiB L2, successor to Kentsfield"
Since Kentsfield is due Fall I IMAGINED Yorkfield would be ready to roll by Spring 2007. Maybe later? OK maybe later. I have no idea. Just feeling optimistic about Intel's accelerated rollout luck lately.
Well at the very least we will have pairs of Tigertons providing 8 cores by Spring 2007 as a stop-gap on a Woodcrest motherboard. Won't we?
My point wasn't so much exactly when Yorkfield will arrive as much as it was that Kentsfield is not THE END of increasingly more cores on the Conroe front as you had stated as fact.
Anyone else having confusion with all these -field, -town and -ton processor name suffixes? Aparently even the moderators here are. They have mispelled Clovertown in the original news story and post as well as on this forum's web page titles.
Chupa Chupa
Apr 11, 01:13 PM
Hmm... conspiracy theory here -
Due to ATT allowing many iPhone users to upgrade early last June that puts contract expiration at Nov '11. I know that is my situation. But conspiracy or not I like.
Due to ATT allowing many iPhone users to upgrade early last June that puts contract expiration at Nov '11. I know that is my situation. But conspiracy or not I like.
rdowns
Apr 27, 09:38 AM
I wish these people would just be honest and tell the American people their real motivation; we don't want a n***** in the White House.
jiggie2g
Jul 15, 01:08 PM
The only reason I see Apple going all Woodcrest is to justify their high markups , while insulting you Mac Loyalist on price they also offer you less performance for your money.
Look here at the current woody pricing at Newegg
http://www.newegg.com/Product/ProductList.asp?Submit=ENE&N=50001157+2010340343+1050922423&Subcategory=343&description=&srchInDesc=&minPrice=&maxPrice=
So apple is going to charge you guys $1799 for a Desktop with a 2.0ghz CPU , when everyone else will charge $1199 for a Conroe E6600 2.4ghz based desktop.
This is not looking good apple.
Look here at the current woody pricing at Newegg
http://www.newegg.com/Product/ProductList.asp?Submit=ENE&N=50001157+2010340343+1050922423&Subcategory=343&description=&srchInDesc=&minPrice=&maxPrice=
So apple is going to charge you guys $1799 for a Desktop with a 2.0ghz CPU , when everyone else will charge $1199 for a Conroe E6600 2.4ghz based desktop.
This is not looking good apple.
NightFox
Apr 19, 01:28 PM
I'm surprised to see iPhones have outsold iPod Touches by so much; I've never really considered the figures but just assumed that there would be way more iPod Touches around than iPhones.
mkruck
Apr 6, 04:43 PM
You both ignored HOT DOGS! Sheesh, hot dogs rule. The only problem is kids under 6 choking on them unless you cut them right. But that will be fixed in the v3.0 hot dog, they will come pre-sliced.
Hot dogs?
Hot dogs?
Those are the Hyundai of...oh, wait, that analogy has been used already. Uhhhmmmm, Hot Dogs are the Yugo...oh, man, did it again.
OK, I've got it: Hot Dogs are the Hot Dogs of food.
Hot dogs?
Hot dogs?
Those are the Hyundai of...oh, wait, that analogy has been used already. Uhhhmmmm, Hot Dogs are the Yugo...oh, man, did it again.
OK, I've got it: Hot Dogs are the Hot Dogs of food.
pdpfilms
Aug 11, 10:37 AM
"...Earlier than some may be expecting"??
Wasn't everyone expecting this a year ago?
Wasn't everyone expecting this a year ago?
NoNameBrand
Jul 15, 08:49 AM
There are advantages to having it on top too.
1) Hot air from components in the case rises to the top of the case..
2) Fan in PSU vents it out of system
Hot air in my G5, at least, is vented out the back. There's not a lot of air flow between the thermal zones on the G5.
1) Hot air from components in the case rises to the top of the case..
2) Fan in PSU vents it out of system
Hot air in my G5, at least, is vented out the back. There's not a lot of air flow between the thermal zones on the G5.
Flowbee
Aug 11, 10:28 AM
Arrrggh... too many conflicting rumors make my head a splode. :eek:
portishead
Apr 12, 12:35 PM
So wait,on the projects you're working on,is everyone using recorders to record direct to prores or do you enjoy having to waste time converting everything you get?
I almost never have to convert. All clients I work with require ProRes deliverables, and any tapeless material I get is ProRes. If I capture I use ProRes.
Then I'm guessing you do your cross fades manualy?
I just delete any transitions before. It's not that hard.
edit:and I do get your point,it works,but other competitors over the last couple years have brought improvements that I'd like to also see in FCP
I know trust me. I have a HUGE LIST of improvements, but overall FCP still works well for me for 90% of my projects.
I almost never have to convert. All clients I work with require ProRes deliverables, and any tapeless material I get is ProRes. If I capture I use ProRes.
Then I'm guessing you do your cross fades manualy?
I just delete any transitions before. It's not that hard.
edit:and I do get your point,it works,but other competitors over the last couple years have brought improvements that I'd like to also see in FCP
I know trust me. I have a HUGE LIST of improvements, but overall FCP still works well for me for 90% of my projects.
0 comments:
Post a Comment